Refund policy

CANCELLATIONS: Prynt-t will gladly accept cancellations within 2 hours of purchase. I do not accept exchanges/returns.

SHIPPING TO WRONG ADDRESS:
Before placing your order with PRYNTit please DOUBLE CHECK your mailing address. Prynt-it is NOT responsible for lost or returned orders due to INCORRECT mailing addresses. If your purchase has been shipped to an old address please contact your local USPS post office for further assitance. If your order gets returned to us because of being marked "undeliverable" as addresssed, I can reship your order but we ask you pay the shipping fee again. 

LOST MAIL/STOLEN/DAMAGED:
Once the order is shipped, Prynt-it is not responsible for lost, stolen or damaged packages. Insurance is encouraged so a claim can be filed through  USPS on your behalf. If you want to add insurance to your package you can either upgrade to priority which includes insurance up to $50 or you can purchase additional insurance here:

https://www.etsy.com/listing/1196950470/usps-shipping-insurance-please-read?ref=listings_manager_grid

ORDERS THAT I AUTOMATICALLY INCLUDE (up to $50.00) INSURANCE ARE FOR:
1. Orders of $100.00 or more
2. Orders of 2 mugs or more

 

DAMAGED PACKAGE WITH INSURANCE: Please provide detailed photos of the package received (including the shipping label) and the damaged item. This is needed to file a claim with USPS and proceed to get your item replaced ASAP.

DEFECTIVE ITEM: Please contact us with pictures/video of the defective item. We do a quality check of every item before we ship including every marker, pen, clasps, badge reels etc. We make sure everything is working very well before we ship it to you. We understand that things happen but we will not be able to replace anything without pictures/video of defective item.

 DESIGNS: If you would like a proof of your design, please let it know. We do not automatically provide a proof unless we have questions, since it will slow down production time (exchanging and waiting for message response).   

MUG DESIGNS PERSON/PET: I do some light editing on the photos free of charge. I try to face the photos looking towards the center of the mug (not the handle). If it's 2+ persons design, I face the photos towards each other (to make the design look nicer). Sometimes I have to flip photos to do this, if you would not like me to flip the photo, please let me know.